Last Updated: August 29, 2026

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund, subject to the terms below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product.
• The product is significantly different from its description.
• The product is unused and in its original condition and packaging.

Products must be returned with all original accessories, tags, and packaging where applicable.

2. Non-Returnable Items

Some products cannot be returned for hygiene, safety, or other reasons, including:

• Used personal-care or hygiene products.
• Products that have been damaged due to misuse.
• Items without their original packaging.
• Products that have been altered or used after delivery.
• Clearance or final-sale items, unless they arrive damaged or defective.

3. Damaged or Incorrect Items

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

Please provide:

• Your order number.
• Clear photos or a video of the product.
• Photos of the packaging, if applicable.

After reviewing your request, we will provide instructions for the return or replacement.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

For Cash on Delivery (COD) orders, we may request your bank account details or another suitable refund method to process the refund.

5. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will cover the applicable return shipping cost.

If the return is requested because you changed your mind or ordered the wrong product, return shipping costs may be the customer's responsibility.

6. Exchanges

If you receive a defective or incorrect product, we may offer a replacement subject to product availability.

If the replacement is unavailable, you may be eligible for a refund.

7. How to Request a Return

To request a return or refund, please contact us through our Contact Us page or customer support and provide your order number and the reason for the return.

Our customer service team will review your request and provide the next steps.

8. Important Note

We reserve the right to refuse returns that do not meet the conditions stated in this policy. This policy does not affect any mandatory rights you may have under applicable Saudi Arabian consumer protection laws and regulations.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team.

Email: [Your Email Address]
Store: [Your Store Name]